Returns & Exchanges
At Billy Bilsland Cycles, we want you to be completely satisfied with your cycling gear. If your purchase isn't quite right, you can return or exchange items within 28 days of receipt, provided they are in new, unused condition with original packaging.
Initiate Your Return
Contact our customer service team via email or visit our Glasgow shop with your order number and proof of purchase to start the process.
Package Your Items
Securely pack the products in their original packaging, ensuring all tags are attached and any technical components are well-protected for transit.
Send it Back
Affix your return label and drop the package off at your local courier point, or bring it directly to our store for an immediate inspection.
Refund or Exchange
Once our mechanics have verified the condition of the return, we will process your full refund or ship out your replacement gear within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing